Any issues, including lost orders, must be reported within 90 days from placing the order to insure quality service. theconneXtion is NOT responsible for lost orders that are not reported within the 90 day time period.
Any unopened/unworn item shipped to a USA destination can be returned for any reason within 30 days of the original purchase (45 days for International Orders).
* Defective items can only be replaced by the same item.
* Wearables may be returned only if they are in new condition (unwashed and unworn).
* Please include a note clearly stating what you want to happen and include your order number or a copy of the original invoice.
* Shipping and Handling fees can not be refunded unless we made an error.
* Within 2 weeks of receipt of your return, theconneXtion will credit you for the full price of the returned item(s).
* Send returns to:
theconneXtion/returns
11768 Westar Lane
Unit C
Burlington, WA 98233
Any unopened/unworn item shipped to a USA destination can be eXchanged for any reason within 30 days of the original purchase (45 days for International Orders).
* Defective items can only be replaced by the same item.
* Wearables may be returned only if they are in new condition (unwashed and unworn).
* Please include a note clearly stating what you want to happen and include your order number or a copy of the original invoice.
* Within 1 weeks of receipt of your eXchange, theconneXtion will ship you the new item you requested. PLEASE NOTE: Shipping and Handling fees will be charged to your original payment method to cover the costs of getting the eXchanged item(s) to you.
* Send eXchanges to:
theconneXtion/eXchanges
11768 Westar Lane
Unit C
Burlington, WA 98233
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